Domestic Shipping:
We charge for Shipping on actuals. Please allow 1-3 working days for your order to be dispatched. We ship the next business day providing payment received and stock availability is confirmed. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses or where J&T Courier or PosLaju do not have service.
GST is included in pricing. Any other taxes or levies charged by the government or local bodies are to be borne by customer. In case of international shipping, customs and other duties are to be borne by the customer. Typically paid by courier company and charged separately to you at time of delivery. In cases of refusal, either the cost of the goods or return service costs will be assessed.
International Shipping
International shipping charges are mentioned on our website. Shipping charges and transit time will vary, depending on the location. All international packages are shipped via DHL . All transit times are Monday to Saturday. International delivery cannot be guaranteed within a time frame due to customs.
For some shipments delivered outside the Malaysia, the importing country may charge an import duty/VAT on top of the price of the item. These charges are beyond our control and can’t be reimbursed.
International customers are responsible for any import or customs fees charged by your government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
Tracking: e-mail containing your package tracking information will be sent after shipment.
After placing an order, customer can only cancel the order if the order state is showing as "processing" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with us via Contact Us form.
Cancellation of Order by Aerina Organics
Aerina Organics reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and customer shall be informed of the same.
Replacement/ Return Policy by Aerina Organics
Because the nature of the products, we do not accept Return of the products, unless
• the item may be damaged during transit
• or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
Returns Policy
Return Policy:
•Because the nature of the products, we do not accept Return of the products.
Refund Policy
Cases of defect products,
• 100% refund will be given.
International Shipping & Return Policy:
Terms and Conditions
Each products for shipment to countries outside of the Malaysia may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
About Customs, Duties & Taxes:
When ordering from Aerina Organics, you're responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Malaysia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country. If customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
International Returns and Refund:
Return Policy:
•Because the nature of the products, we do not accept Return of the products.
Refund Policy
Cases of defect products,
• 100% refund will be given.
Items Damaged in Shipping:
Aerina Organics is not responsible for items lost or damaged in shipping. However,you can contact us from Contact Us form and let us know about the damaged products.